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‘Irate’ Dunkin’ customer uses hot coffee to blister face of employee, Florida cops say

The customer grew angry after being given an extra cup of coffee, the New Port Richey Police Department said in a news release.
The customer grew angry after being given an extra cup of coffee, the New Port Richey Police Department said in a news release. Street View image from Aug. 2019. © 2024 Google

A Dunkin’ Donuts employee suffered facial burns when a drive-thru customer chucked boiling hot coffee at her, according to police.

The man, who remains at large, grew angry after being given a free cup of coffee, the New Port Richey Police Department said in a news release.

It happened around 8:45 a.m. Sunday, Feb. 25, at the Dunkin’ on U.S. 19. New Port Richey is about 30 miles northwest of Tampa.

“The ... suspect was given an extra cup of coffee for free by (the) employee,” New Port Richey police said.

“The suspect became irate and threw the hot cup of coffee at the employees face resulting in her having blisters.”

He drove away in a silver 4-door SUV, officials said.

Police released photos of the man in hopes someone will recognize him and help make an identification.

Restaurants typically serve hot beverages at temperatures ranging from 160 degrees to 185 degrees, according to the National Library of Medicine.

“Brief exposures to liquids in this temperature range can cause significant scald burns,” the library reports.

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This story was originally published February 26, 2024 at 4:25 AM with the headline "‘Irate’ Dunkin’ customer uses hot coffee to blister face of employee, Florida cops say."

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Mark Price
The Charlotte Observer
Mark Price is a state reporter for The Charlotte Observer and McClatchy News outlets in North Carolina. He joined the network of newspapers in 1991 at The Charlotte Observer, covering beats including schools, crime, immigration, LGBTQ issues, homelessness and nonprofits. He graduated from the University of Memphis with majors in journalism and art history, and a minor in geology. 
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