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Is your phone not working? Verizon outage cuts service to some SLO County customers

This Verizon outage and reported problems heat map shows where user-submitted problem reports are concentrated over the past 24 hours. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
This Verizon outage and reported problems heat map shows where user-submitted problem reports are concentrated over the past 24 hours. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Downdetector

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Verizon experienced a widespread outage impacting many — but not all — Verizon phones Monday morning, including some in San Luis Obispo County.

Many customers’ phones were in “SOS” mode, meaning they could still text or call 911, but could not otherwise use their Verizon phones, according to the San Luis Obispo County Office of Emergency Services.

The phone carrier was getting hundreds of thousands of reports from users nationwide, according to Downdetector.

This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Downdetector

No cause was known at as of Monday morning, according to the county Office of Emergency Services.

Verizon posted on X that it was “aware of an issue impacting service for some customers” and had engineers “working quickly to identify and solve the issue.”

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Chloe Shrager
The Tribune
(805) 781-7809
Chloe Shrager is the courts and crimes reporter for The Tribune. She grew up in Palo Alto, California, and graduated from Stanford with a B.A. in Political Science. When not writing, she enjoys surfing, backpacking, skiing and hanging out with her cat, Billy Goat.
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