Business advice: Customer service is the key to success

Joseph Codispoti
Joseph Codispoti

Editor’s note: Who among us, especially young entrepreneurs and small-business owners, doesn’t want to learn from others? With that in mind, we asked our readers for the best business advice they’ve ever received. We kick off this occasional column with comments from two local residents focusing on customer service.

“As a young man just released from military service, I accepted a position in a large department store in Utica, New York. Every Monday morning, the general manager would end the weekly staff meeting with the following words: ‘Remember, the customer is never an interruption of our work; the customer is the very purpose of our work.’ I have not forgotten those words and am reminded of the wise manager when, in local stores, I encounter untrained clerks or shop owners concerned only with their bottom line.”

Joseph Codispoti, Los Osos

“GREET, OFFER, DON’T HOVER. It’s all about customer service. Nothing is more important.

Of course, organization and knowledge are vital — but a happy customer is a repeat customer.”

Nan Fowler, owner, Nan’s Pre-Owned Books in Grover Beach for 29 years

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Tell us your best business advice

What’s the best piece of business advice you’ve ever received? And how has it helped make you more successful in your business/professional life? Tell us in 100 words or fewer, and send it to We will publish them in future Biz Buzz columns.