Charter customers may see periodic service interruptions

Charter Communications customers may experience brief interruptions in their cable of Internet service as the company continues to upgrade its operations systems, Vice President and General Manager Edward Merrill said today.

Customers attempting to reach certain secure Web sites, such as individual banking programs or e-mail sites, may have continued difficulty as crews continue trouble-shooting a host of upgrades to the cable system.

The interruptions came a day after all of Charter's 65,000 customers lost service from midnight to 6 a.m. Tuesday and experienced sporadic problems throughout the day.

Crews continued trouble-shooting problems stemming from the company's plans to move its operations from outlying hubs to an improved site on Bridge Street in San Luis Obispo. Doing so, Merrill said, will allow Charter to offer telephone service and on-Demand television programs.

This is the first in a three-phase effort to process to consolidate the satellite hubs, he said. The company plans to send letters and take out advertising once dates to begin the remaining two phases are set.

For more information, call Charter at 544-1962.

-- Stephen Curran