Frequently asked questions about SanLuisObispo.com

Question: Why change?

Answer: Our main goal for the new design has been to make the site easier to use and less cluttered, while still providing all the information you expect to find. You should immediately notice that the site's speed has improved. And, the site is now designed to work well on your phone or tablet as well as your desktop computer. Just type "sanluisobispo.com" in the browser on your device. Or, you can download one of our apps; details here.

Q: Am I going to get used to this only to have you change it again?

A: This is the first version of our new site, and we do expect to add features and enhancements in the weeks and months ahead.

Q: Where is the best place to find breaking news?

A: Check the "Latest News" digest at the top of the home page for latest news.

Q: Where are the obituaries?

A: You can find a link to "Obituaries" in the dark blue bar near the top of the every page.

Q: Where is the "e-edition?"

A: The digital reproduction of the print newspaper is available to print and digital subscribers. You can find information about the "e-edition," as well as links to the desktop and tablet versions, by clicking here. There are also links in the main navigation drop-down menu and under "Subscriptions" at the bottom of every page.

Q: How do I find sections on your site?

A: At the top of the page, you'll see three short horizontal lines. Click on those and you'll get a list of key sections; click on an individual section for subsections.

Also, try the search window at the top of the page (click on the magnifying glass icon). Type in a key word for what you're looking for; it should appear in a list of content with that keyword in the headline. If you still can't find what you need, drop us a note using the Contact Us form and we'll help you find it.

Q: Where did my favorite blog/column go?

A: Photos From the Vault can be found here. Joetopia is here. John Lindsey's Weather Watch is here.

Q. I'm a big fan of high school and Cal Poly sports. Where is everything now?

A: It's simple: Click on Sports in the blue bar near the top and you'll get our sports pages, or look under Sports in the blue bar for specific sections.

Q: How do I find what other people are reading?

A: A list of the "Trending Stories" of the day can be found on the right side of many pages on the site.

Q: I have news that I believe would make a good story. How can I share?

A: Please let us know with this form.

Q: Can I still comment on articles?

A: Yes, the commenting function works the same as on the old site.

Q: I can "like" a story on other sites and have it show up on my Facebook page. What about here?

A: Yes. When you are on a story page, a Facebook "Share" button is located to the left of the story (it's right under the byline on mobile). The link is just under the headline on a gallery page. You can click on the icon and share the story or gallery on Facebook.

Q: How do I share a story from SanLuisObispo.com?

A: Click on the Facebook, Twitter or e-mail icon on the left side of any story page. From the arrow icon you have more options for social media.

Q: How do I find photo galleries and video?

A: Our popular photo galleries will appear on the homepage, as usual, under the heading "Top Photos." Videos and the galleries can also be found on their relevant sections — Sports, News, etc.

Q: Where can I send a letter to the editor?

A: You can submit a Letter to the Editor using our form here.

Q: I'm using an older browser. Will that make a difference in what the site looks like to me?

A: You'll have the best experience on our site by using Firefox 21 and above, Internet Explorer 8 and above, Chrome 27 and above and Safari 6.05 and above.

Q: How do I place a classified ad?

A: Place a classified ad by clicking on the "Place an Ad" link under "Full Menu" in the blue navigation bar.

Q: How do I find classified ads?

A: Click the "Classifieds" link under "Full Menu."

Q: Where can I start or stop my newspaper subscription?

A: On the "Customer Service" page you will find links to manage your subscription. You can also reach our Audience Development department at 1-800-288-4128.

Q: What are my digital subscription options?

A: There are several subscription packages available. Click here to see your options.

If you don’t have a digital subscription, you will still have unlimited access to some portions of our site, including the Home Page, section fronts, Dealsaver, Cars.com, real estate listings and other advertising areas. But access to some other content will be limited to a set number of pages every 30 days. Once you reach the page limit, you'll need to subscribe or wait 30 days to view additional content. Mobile devices have a different limit.

Click here to subscribe.

Q: What is the e-Edition?

A: The e-Edition is an exact replica of the print version, just online. It is included in your Tribune Plus subscription. You can view, download, save and search any story, photo or ad. You can customize it for stories of interest to you. As an added bonus, you also have access to 14 days of archives. And everyday comes with Sports Extra, our deeper look at the previous day’s pro sports results.

Q: What if I don’t want digital access?

A: Most of our readers use sanluisobispo.com or our mobile apps, so bundling them makes sense. But if you never use the website, don’t have a smartphone or tablet, you can opt out of the digital portion of your subscription. Please note that we do have content that only goes online, so you will miss this — breaking news and updates, databases, photo galleries and videos, and additional letters to the editor are just some of the examples. The ‘print only’ weekly rate will be calculated as 50% of your combo subscription. The full basic weekly rate for a ‘digital only’ subscription is $13.88. The full basic weekly rate for the ‘print only’ products are $13.88 for Daily/ Sunday; $8.32 for Thursday-Sunday; and $6.47 for Saturday / Sunday plus tax and delivery charges. To opt out, just call us at 800-288-4128.

Q: How do I make a suggestion, offer a comment or ask a question about the new site?

A: Please go to our Contact Us page and give us your feedback using the form we have posted there. We'd like to hear from you.