I appreciate Library Director Brian Reynolds’ solicitation for input to the outsourced survey about our libraries.
But with the reductions in budgets for libraries, how can the director justify the consultants and their survey?
How can the libraries afford large expensive electronic monitors to announce coming events (magicians) and not afford newspapers?
We must assume that Mr. Reynolds has read and approved the content of the survey. Why are there no questions regarding the level of service and performance provided by the librarians at the local level? Is that not one of the most important questions, or does he know the answer?
Never miss a local story.
It certainly would be very interesting to know just how much this consulting effort is costing the county.
I believe that the local librarians are aware of what the interests of the “community stakeholders” are.
Why can’t the same results be obtained at minimal cost by questioning the local librarians? Wouldn’t a suggestion box serve to obtain ongoing input from the community with regard to the library and the customer service of the personnel?
By the way, you might get better results if people did not have to put their library account number on the survey to identify themselves.