August 18, 2012 

About Our New Website

Q: Why change?

A: This is the first major redesign of SanLuisObispo.com in several years. Our main goal has been to produce a site that is less cluttered and easier to use, while still providing all the latest news, photo galleries, things to do and other information you expect to find. You should also notice that the speed of the site has improved.

Q: Am I going to get used to this only to have you change it again?

A: This is version 1.0 of our new site, and we do expect to add several features and enhancements over the next several weeks and months. But the look and feel of the site will basically remain the same.

Q: Where are the obituaries?

A: To find the obituaries, hold your cursor over the “News” link in the main navigation and click on “Obituaries” in the dropdown menu. You can also go directly to www.sanluisobispo.com/obituaries/.

Q: Will I need to register again?

A: No. Your existing username and password have been carried over to the new site. To log in to your SanLuisObispo.com account, or to register for an account, click the link above the search box at the top of the homepage.

Q: I have my favorite pages on your site bookmarked. Will those bookmarks still work?

A: Yes, they should. We did pare down some redundant sections, so if you have a problem finding something, please check our Site Map; you'll find a link to it at the bottom of every page.

Q: Where is the best place to find breaking news?

A: The homepage is the place to check for all the latest news. You can also find news from your favorite section by going to that section.

Q: Where did my favorite blog go?

A: You’ll find a roundup of recent blog posts on the homepage; to see all our blogs, go to http://www.sanluisobispo.com/blogs/. If you’re looking for the latest from Joetopia, you can find it in our Columnists section, which is under “Opinion” in the navigation. You can also go straight to www.sanluisobispo.com/joetopia.

Q: How do I find what other people are reading?

A: A list of the most-read stories of the day can be found on the right side of most pages on the site. It’s labeled “Most Popular.”

Q: Where can I find the crime maps? How about the mugshot gallery?

A: The crime maps and the mugshot galleries are in the Crime section. Hold your cursor over “News” in the main navigation bar, then click on “Crime” in the dropdown menu. There you’ll find a link to the crime maps and mugshots.

Q: Where do I find the photo galleries?

A. You’ll find the most recent galleries of news photos on our homepage. Photos of local sporting events can be found on the front of the Sports section. Don't see what you're looking for? Check our Photos section at www.sanluisobispo.com/photos/.

Q: Where is the daily poll?

A: It’s still located on the homepage, on the right side of the page. You'll have the opportunity to answer three poll questions, and then see how your answers compare to other people's.

Q: How do I access the iTribune?

A: You can access the iTribune, the electronic edition of our newspaper, by clicking on the “iTribune” icon at the bottom of any page. You will be prompted to log in with your username and password — you must have a valid iTribune subscription to access the e-edition.

Q. I am having trouble finding things to do on the Central Coast. What do I do?

A: You can find a redesigned events calendar on the righthand side of the homepage. Just click on the category you want — movies, restaurants, etc. You can also add your public event from the calendar link. To see the full events calendar, go to events.sanluisobispo.com/. You can click on the “Entertainment” link in the blue bar to find profiles of local restaurants, movie showtimes and more.

Q: I can't find what I am looking for, what do I do?

A: You can go to the search box at the top of the site and type in the name or a description of what you're trying to find. You can also click on the "Site Map" at the bottom of each page. The Site Map is a list of all the major sections on the website.

Q: Can I still comment on articles?

A: Yes, just sign in with your Facebook account to post a comment. Click here for more information about using Facebook Comments.

Q: I'm using an older browser. Will that make a difference in how the site looks?

A: Yes, for the best experience you should use Mozilla Firefox 10 or above, Internet Explorer 7 or 8 or above, or Google Chrome.

Q: How do I make a suggestion, offer a comment or ask a question about the new website?

A: Please go to www.sanluisobispo.com/customer-service/ and give us your feedback using the form we have provided. You can get there directly by clicking on the “Customer Service” link on any page, right above the search box on the top right side.



About Facebook Commenting

We're using Facebook Comments to improve the environment for conversation and to make it easy to comment on stories and share them with your friends.

Q. Do I need to have a Facebook account to comment?

A: Yes, you need to have an active Facebook account to comment. If you don't have a Facebook account, you will be prompted to sign up for one when you try to post a comment on our website. You can also get one at www.facebook.com. Once you've signed up with Facebook, you must add a profile photo and be connected with at least four friends before you will be able to easily comment and share stories. Your comments may only be visible to you and your friends for the first few days after you sign up.

Q: What happened to my Disqus account?

A: Your Disqus account still exists at www.Disqus.com. However, it will not be an option for commenting on our site.

Q: What if I don't want to participate in Facebook?

A: Only Facebook users will now be allowed to post comments on our articles.

Q: Will Facebook be monitoring the comments now?

A: No, Facebook does not moderate comments.

Q: Are you being paid by Facebook to do this?

A: No.

Q: How do I sign in through the article?

A: After you enter your comment, when you click on Comment, a pop-up window will appear asking you to sign in via Facebook.

  • If you do not see the pop-up window after you click on “Comment,” make sure that you have your pop-up blocker turned off.
  • If you are already signed in to Facebook on your computer or device, you won’t be asked to sign in. You can simply post your comment.

Q: Why does my Facebook profile picture and name appear on the comments page when I haven't even posted a comment?

A: If you're signed in at Facebook.com, your information will appear, but it is not visible to anyone else until your comment is published.

Q: Will all my comments be posted to my Facebook page so everyone can see it?

A: Not necessarily. When you start to write a comment, you'll be given the option of post to Facebook right under it. All you have to do is unclick that box, and it will not be shown on your Facebook page.

Q: Can other people commenting see my personal information, e-mail, location, etc.?

A: What others see when they click on your name or picture on our site is determined by your Facebook privacy settings. Those settings allow you to decide how much information you want to share with your friends or others. To adjust your Facebook privacy settings, visit: www.facebook.com/help/privacy.

Q: How do I report an inappropriate or abusive comment?

A: Hover over the upper right corner of the comment until an "X" appears. Then click the "X" and choose one of the options to report a comment as spam or abuse. The comment will be removed from your view. Facebook does track abuse reports and automatically bans users who are consistently abusive.

Q: Why can't I see the comments?

A: Comments on this site are public, which means anyone logged in or out of Facebook should be able to view them. If you cannot see the comments, please check with your IT department. Some government agencies and other employers block Facebook domains and applications from their servers.

Q: How do I manage my account, change privacy settings, and share my comments?

A: You can learn about these options and more by visiting Facebook's help center at www.facebook.com/help.

Q: How do I manage Facebook notifications?

A: You can learn how to manage Facebook notifications at this link: www.facebook.com/help/390022341057202/

Q: Are the Terms of Use staying the same?

A: Yes they are, and you can find them on our Terms of Service page. To see Facebook's terms of service, go here: www.facebook.com/legal/terms.

Q: Do I need to keep an active Facebook account to post?

A: We look for real names, some kind of picture, and enough information on it to convince us you are a real person. Whether you do anything else with your Facebook account other than using it to log in to our site is entirely up to you.

Q: Do I have to use my own photo?

A: No, you can pick whatever else best expresses yourself as your photo. The photo shown is the main photo on your Facebook account page.

Q: What is a Top Commenter and how do I become one?

A: Facebook automatically assigns The Top Commenter badge to users whose comments are most often "Liked" by others. To earn the Top Commenter badge, keep doing what you're doing: being civil and respectful, respecting other viewpoints and following the Conversation Guidelines.

Q: What if I still have questions about the system and how to use it?

A: You can send an email through our Contact Us page.

If you're having problems with your Facebook account, please visit www.facebook.com/help.

The Tribune is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere in the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. Thank you for taking the time to offer your thoughts.

Commenting FAQs | Terms of Service