Tribune Plus Digital Subscription FAQ

November 26, 2011 

GENERAL FAQ

Q. What is Tribune+?
A. The Tribune+ provides immediate and unlimited access to all content on our newspaper’s website (SanLuisObispo.com), our mobile site (m.SanLuisObispo.com), our iPhone and Android smartphone apps, and our electronic replica edition (E-Edition), in addition to your printed newspaper subscription. Tribune+ bundles all the ways you can read The Tribune’s content into one price.

Q. How does the digital subscription work?
A. Some portions of SanLuisObispo.com will remain free; your access to other portions of SanLuisObispo.com will be limited without a digital bundle subscription.

Each time your computer or smartphone visits our site, your use of the site’s pages are counted. Some portions of our site, like our Homepage (the first page you come to on the site), our Section Fronts (the “front” page of the News, Sports, Opinion, Living, Entertainment, and other sections of the site), Classifieds sections (Apartments, Cars, Homes, Jobs, Obits), Dealsaver and all advertising will remain fully accessible, which means you’ll continue to have unlimited access to those pages. But the article pages and the ability to comment will have limited access.

So when, for example, you click on a headline on the homepage and select a story, that page counts towards a limit of 15 pages per 30-day period. Once you reach your 15-page limit, if you don’t have a digital subscription, you’ll be required to subscribe or wait until the next 30-day period to access them.

With a digital subscription, you will have unlimited access to all of the website and your use will not be limited.

Q. What are my digital subscription options?
A. There are several. Tribune newspaper subscribers can add the digital bundle to their newspaper subscription at a discount, based on their frequency of delivery. Whether their newspaper subscription is 7-days, 4-days or weekends, they have access to our digital products 24/7. Adding the digital bundle to your newspaper subscription is our best deal.

For readers who do not have a Tribune newspaper subscription and want only digital access, they can purchase the digital bundle alone for $6.95 per month (or $69.95 per year if paid annually).

Q. What if I already renewed my newspaper subscription? Do I have to pay extra now?
A . The digital bundle charges will begin with your next renewal. If you’ve already renewed your Tribune newspaper subscription for 3, 6 or 12 months, you’ll have access to the digital package without charge until your current subscription is due for renewal.

Q. How do I sign up for a digital subscription?
A. Visit SanLuisObispo.com/plus for the online order form.

Or, when you’ve viewed your 15 free page views, a pop-up online order form will appear and invite you to subscribe. You’ll have the choice of a digital bundle if you want access to the digital package only, or you can sign up for a print and digital bundle, our best deal because it also includes delivery of the daily newspaper.

If you are not a Tribune newspaper subscriber, once you have exceeded your 15 allocated pages in a 30-day period, a pop-up will appear asking you to subscribe.

Q. How do I access my digital subscription?
A. Once you purchase your digital subscription, you will be logged in to your account from the device you used to purchase the subscription. You don’t have to do anything else to access the content on the website.

However, if you switch to another device or clear your saved login data, you may see the message asking you to subscribe. If that happens, simply click the “Sign In” button on the top left corner of that screen and enter your e-mail address and the password you selected.

Q. Can I comment or read the comments without paying for a digital subscription?
A. You will need a digital subscription to comment or read comments (once your 15 “free” page views are used each 30-day period).

Q. Will I be able to use my free Tribune iPhone or Android app without paying for a digital subscription?
A. Yes, but you will need a digital subscription to read stories once your allocated pages are used each 30-day period. Without the digital subscription, your smartphone app will be limited to the unlimited access pages (homepage, section fronts, Dealsaver, etc.) and 60 free pages each month. A digital subscription will give you unlimited access to SanLuisObispo.com through your mobile app and to our e-Edition.

Q. Why isn't the website free anymore?
A. Readers will continue to have unlimited access to some portions of our website, including the homepage, section fronts, Dealsaver, FindnSave and advertising. But for article pages and the ability to comment, readers will receive 15 free pages in a 30-day period. After that, access will be limited only to those who have a digital subscription. Casual readers get 15 pages for free every 30 days; more avid online readers are asked to pay a modest fee to continue reading, and print subscribers, who are some of our most loyal customers, are entitled to discounted access to a digital subscription.

The world of news and information keeps changing, and the newspaper industry continues to be at the forefront of that change. For almost one hundred and fifty years, this newspaper provided our communities with local and world news in printed format that was conveniently delivered to your door once every day. Technological advances of the last decade provide us all with the convenience of mobile phones, tablets and an array of social media channels, and our readers want that same instant access to their newspaper. So we have transformed our business, restructured and retrained our staffs, developed new skill sets to deliver breaking news in a variety of platforms.

The changes also require a change in our business model. We can no longer expect advertising to support all these platforms and options, so our readers will now share the support more equitably. But the Tribune+ option allows readers unlimited access to all our platforms at a minimal cost.

Q. What happens if I’ve only used a few of my “free” pages when the month runs out?
A. Our system works on a 30-day basis, not on a monthly calendar. So if your first “free” pages were in the middle of the month, your page allotment starts running again the middle of the following month. In other words, without paid digital access, visitors get 15 free subscription pages within any 30-day period. They still have unlimited access to our homepage, section fronts, Classified sections, Dealsaver, FindnSave, advertising and a few other selected pages.

Q. We have one newspaper subscription and I want to add the digital bundle. But my spouse and my child use your free Tribune mobile apps. Do I need three digital subscriptions?
A. No. Your digital subscription can be shared with up to five mobile app users.

Q. Is access to the e-Edition included in my digital subscription?
A. Yes. If you enter the account information for your digital subscription when prompted, you will gain access to our e-Edition.

Q. I have a subscription to The Tribune but not for all 7 days. Do I still receive the home delivery discount for a digital subscription?
A. Yes, regardless of the frequency of your home-delivered subscription, you will receive the home delivery discount for a digital subscription. And remember, even if your newspaper delivery is only weekdays or weekends or some other combination, your digital access (online, or via mobile or tablet devices) is available 24 hours a day, seven days a week.

If you have further questions, please contact our customer service number at 1-800-288-4128.